Schedule at a Glance

Monday  |  Tuesday  |  Wednesday

Monday, February 5

2:00 p.m. – 5:00 p.m.


Tuesday, February 6

7:00 a.m. – 5:00 p.m.

7:30 a.m. – 8:30 a.m.
Continental Breakfast and Exhibits
Sponsored by

8:30 a.m. – 9:45 a.m.
Vector Borne Diseases: Looking Beyond Zika
Jerome Goddard, Ph.D., Mississippi State University, Mississippi State, MS
Despite the fact that Zika has dominated coverage in the news media, a number of other vector borne illnesses are threatening the health of people across the United States. Find out which pests and diseases are a top concern in this eye-opening session covering current and future threats.

9:45 a.m. – 10:00 a.m.
Refreshment Breaks
Sponsored by

10:00 a.m. – 11:00 a.m.

The Importance of Pest Control in Public Health
Jerome Goddard, Ph.D., Mississippi State University, Mississippi State, MS
Public health experts have attributed the dramatic increase in life expectancy that Americans have enjoyed over the last century to three things: improved sanitation, medical practices and pest management. Find out how the work performed by pest management firms is impacting health and well-being of people across the country and around the world in this engaging session.

#TrendingTopics #SocialMedia
Amanda Polyak, Vault Communications, Plymouth Meeting, PA
As the world of social media evolves each day, it’s harder and harder to keep up with all the platforms, features, rules and tools—the list goes on. It’s all too easy to unknowingly become a social media case study on someone’s “don’t” list. Learn how to steer clear of pitfalls, and you’ll be on your way to managing a presence that drives action and gets results. Drawing on the latest trends and real-life examples, this session will help you think critically about your own social media efforts to refine your approach for maximum impact.

11:15 a.m. – 12:15 p.m.

Spiders in The House: Identification and Solutions
Blake Layton, Ph.D., Mississippi State University, Starkville, MS
Are all spiders venomous? Should you rely on the same control strategies for every species of spider? Get answers to these and many more questions in this engaging session with Dr. Blake Layton as he discusses some of the spiders most commonly encountered in and around homes.

Communicating A Compelling Public Health Message to Today’s Consumers
Amanda Polyak, Vault Communications, Plymouth Meeting, PA
The impact of a compelling public health message can engage customers, increase visibility, and drive new business. Exactly how that message is communicated can be just as important as the message itself. In this engaging session, marketing expert Amanda Polyack discusses all aspects of customer communication in today’s digital age, with a special focus on public health messaging for digital and traditional media.

12:15 p.m. – 1:00 p.m.
Sponsored by

1:00 p.m. – 1:30 p.m.
Dessert & Coffee in the Exhibit Hall
Sponsored by 

1:30 p.m. – 2:30 p.m.

Successful Strategies for Wildlife Exclusion and Control
Paul Nice, TruTech Wildlife Services, Richmond, VA
Developing a successful control strategy for wildlife pests can be challenging, time consuming, and overwhelming without the proper experience and understanding of the animal. In this talk, industry veteran Paul Nice provides an informative yet easy to follow strategy for successful exclusion and control of many common wildlife pests.

Hiring the Best by Understanding the Best
Kylie Luff, Seay Management Consultants, Orlando, FL
We all know that none of us is any better than our employees, and the key to success is hiring and retaining good employees. In this informative discussion, HR expert Kylie Luff will review the interviewing and screening process to identify the right questions to ask and the way to ask them. You will also learn about five background checks you need to make for each applicant and the importance of getting “the right person in the right seat on the bus,” with assessments like the DISC profile.

2:45 p.m. – 3:45 p.m.

Shutting the Door on Flies
Glen Ramsey, Rollins, Inc., Atlanta, GA
Flies are a challenging group of pests that are more than just a nuisance. They contaminate our foods, infest our structures, and spread disease. Don’t miss this engaging session to find out how to identify and diagnose infestations by different groups of flies in both commercial and residential structures. You will also learn successful IPM strategies that will allow you to shut the door on nuisance flies for good. 

Understanding the Employment Regulations
Kylie Luff, Seay Management Consultants, Orlando, FL
HR compliance is critical for every organization, as failure to follow certain rules, laws, and regulations that apply to your industry could lead to severe penalties and destroy your business’ reputation. The HR function is a key player within an organization’s compliance structure. Part of their job is to educate managers and employees on company policies, as well as ensure compliance with numerous laws and regulations. Training and development can help employees understand the requirements and regulations they must adhere to, and encourage a learning culture in your organization.

3:45 p.m. – 4:00 p.m.
Refreshment Break

4:00 p.m. – 5:00 p.m.
Creating A Safety Culture in the Workplace That Lasts
Michael Letters, Terminix, Memphis, TN
A safe work environment not only reduces accidents on the job, but it also produces happy employees while reducing business costs. The key to establishing and maintaining an effective safety program is to build the right culture. Learn how to develop your program while avoiding common pitfalls in this engaging session as subject-matter expert Michael Letters shares his formula for safety success in the workplace.


Wednesday, February 7 (Technicians' Day)


7:00 a.m. – 3:00 p.m.

7:30 a.m. – 8:30 a.m.
Continental Breakfast & Exhibits

8:30 a.m. – 9:30 a.m.
Using Landscape Management to Achieve Long-Term Pest Control
Art Appel, Ph.D., Auburn University, Auburn, AL
Are long-term solutions to your client’s reoccurring pest problems hiding in their own backyard? Join Dr. Art Appel as he challenges you to think outside the box of in this innovative talk that covers the causes of common pest issues, and discusses how small changes in landscape management can lead to big changes in pest control.

9:45 a.m. – 10:45 a.m.
Tackling the Invasive Turkestan Cockroach
Christian Wilcox, McCauley Services, Bryant, AR
Invasive cockroaches can be challenging to eliminate, especially in sensitive sites where your product options may be limited. With the right strategy, however, any infestation can be simplified and resolved using sound integrated pest management. In this talk, learn how integrated pest management can provide effective solutions for controlling invasive Turkestan cockroaches in even the most difficult places.

10:45 a.m. – 11:00 a.m.
Refreshment Break
Sponsored by

11:00 a.m. – 12:00 p.m.
Beyond the Basics: Taking Termite Control to the Next Level
Doug Webb, Terminix
Termites don’t always follow the rule book when they infest a structure. This candid session takes you beyond basic treatment strategies to talk through how to handle some of the worst-case termite scenarios in the business. Bring a notebook and be ready to share your challenges, you won’t want to miss this engaging talk!

12:00 p.m. – 1:30 p.m.
Luncheon and Exhibit
Sponsored by

1:30 p.m. – 2:30 p.m.
Field-Tested Methods for Perimeter Pest Control
Angela Tucker, Ph.D., Terminix
Establishing and maintaining a sound exterior management program is the first line of defense for any pest control program. Perimeter pest management lowers interior infestations by reducing pest pressures around the structure, thereby reducing callbacks while improving customer satisfaction. Find out how to take your program to the next level in this informative session that discusses exterior pest control strategies that provide long-term management for common urban pests.

2:30 p.m. – 2:45 p.m.
Refreshment Break

2:45 p.m. – 3:45 p.m.
Ant Management: Down to A Science
Michael Bentley, Ph.D., BCE, National Pest Management Association, Fairfax, VA
Each year, ants top the list as the number one nuisance pest. Don’t miss this exciting session as Dr. Michael Bentley takes you into the world of ants to understand why these insects are so difficult to control, and how to avoid the most common management mistakes. It’s time to understand the science behind controlling America’s number one nuisance pest.

4:00 p.m. – 5:00 p.m.
Regulatory Update: What You Need to Know About Arkansas, Mississippi and Tennessee Rules and Regulations
Seth Dunlap, Arkansas State Plant Board, Little Rock, AR; Russell Kohler, Mississippi Department of Agriculture & Commerce, Mississippi State, MS; Jerry Seabolt, Tennessee Department of Agriculture, Nashville, TN
In this session, representatives from the Arkansas, Mississippi and Tennessee Departments of Agriculture will provide an update on regulations and issues that you need to know in order to stay up to date and compliant. Don’t miss this valuable chance to hear what your regulators have to say, and ask them any questions you have been wondering about.